Technical Support Service

Problem resolution, Through Maintenance Support, you have direct telephone access to teams of Support engineers who can help you with problems or questions on any operational aspect.  Day or night, product experts are available to assist with business-critical problems. You have access to our experts via a specific telephone line and the Internet.
Escalation management, Panen Karya Bersama Technical Support has established formal escalation processes to ensure the complex problems are solved quickly and efficiently.  Your helpdesk coordinates problem escalation, enlisting expert resource throughout the Panen Karya Bersama organization and providing regular management updates.

On site emergency support, in critical situations, where an unresolved issue is having an extreme impact on your business, then emergency onsite assistance is available.  You can request onsite assistance or Panen Karya Barsama may determine the need as part of the escalation management process.


Multi vendor coordination, where problems require the resources of other vendors, Panen Solusi Engineering helps eliminate the frustrating experience of “finger-pointing”. Our team works jointly with your staff and your other support providers to isolate problems in complex environments, sharing diagnostic practices and materials.

Key Operational Development

“Flexible Time and Speed of Arrangement”